In modern dementia care, personalized care is a crucial factor for quality of life. This brings a key question to the forefront: How can healthcare professionals recognize and meet the individual needs of those affected when verbal communication becomes more difficult? A recent systematic review from London offers answers to this.
The research team analyzed 33 studies worldwide and identified three core elements that are essential for successful communication in personalized dementia care.
Understand the person and their story
The FIRST core element is a comprehensive understanding of the individual concerned, their biography, and their social environment. The study makes it clear that a trusting relationship is the basis for all further interaction. Professionals who are informed about the preferences, dislikes, and life values of those concerned can make care significantly more individual. The involvement of family members and loved ones plays a central role in obtaining a holistic picture of the person. Only with this knowledge is it possible to discuss sensitive topics such as end-of-life care respectfully and in accordance with the wishes of those concerned.
Use targeted techniques and tools
The SECOND core element encompasses concrete verbal and nonverbal strategies, as well as the use of external aids. On a linguistic level, simple adjustments such as using a name to gain attention, rephrasing sentences, or providing clear answer choices can be helpful. Infantilizing language should be avoided. Nonverbal signals like a calm tone of voice and gentle touch can provide additional emotional security to those affected. Furthermore, the study shows the significant benefit of visual aids: memory books, photos, or fact sheets help people with dementia express their wishes more effectively and orient themselves during conversations.
Create support for specialists and their environment
As the THIRD core element, the study names the necessary framework conditions for personnel. Successful communication is not a matter of chance, but requires training and continuous support for employees to be able to confidently apply evidence-based strategies. Equally important is the design of the physical environment. Low background noise and a low-stimulus atmosphere form the necessary prerequisite for conversations to be successful at all.
Tip for practice: Actively integrate biographical information into daily care. For example, use small „memory boxes“ or photo albums as conversation starters. These aids not only support the memory of those affected but also help you build a trusting relationship more quickly. Also, make sure to turn off background noise, such as running televisions or radios, during conversations.
Here is the link to the study:
